Wednesday, February 25, 2009

My Cake Rant

Here is what Dylan's cake was SUPPOSED to look like
And here is what they gave me!!!

So I went to Walmart to pick up the cake right before the party. I have ordered cakes from Walmart before (in Omaha) and they have always turned out great. First off I waited at the bakery forever waiting for assistance. (welcome to Memphis customer service) and finally I made someone who worked in the Deli go find my cake. Besides the fact it looks like crap I couldn't even believe someone would write "Happy Dylan birthday". Obviously what happened was they forgot they had to write Dylan and when they realized the name needed to be put on there they just decided to write it in front of birthday. I worked in a bakery in high school and when an error is made on a cake it is really not difficult to scrape off the lettering and fix it. Seems like this person was too lazy to fix it! So here I had this screwed up cake and no way to have it corrected because Dylan's party was starting really soon. The cashier I vented to told me to go to customer service and they should give me my money back. Well here is the real kicker. A nice lady did refund me my money and then when the manager showed up she told me I could not leave with the cake since I got my money back. She said if I wanted the cake I could get $5.00 off and pay back the difference. More than anything I wanted to say keep your cake I don't want it. The only thing that kept me from saying that and few expletives was the fact Dylan was with me and had already seen the monster truck cake and I really did not have the time to get another one. The manger actually did not think the lettering was messed up and had the audacity to tell me to "calm down" when I was complaining. So I paid them, took the cake, and called corporate head quarters the next morning. They were very appologetic and the issue was resolved quickly. I received a full refund for the cake. I will never order another cake from Walmart as long as we are living in Memphis!!!

5 comments:

Michelle said...

How annoying! I have to say, though, that if I worked at WalMart, I probably wouldn't be too super at the customer-service thing, either. Then again, I also wouldn't care if someone took a cake home for free.

Brooks said...

good grief I could have done that for free! what crap. thank goodness you got your money back.

Kara said...

haha...yeah that doesnt look like the other cake. What were they thinking?

Kyle and Janel said...

that cake looks horrible, not like the other one at all! I would have been ticked, and to have the person tell you to calm down...well I am glad that you got your money back! good thing dylan was just turning 5 and probably didn't know the difference.

emily said...

come on... i think it looks JUST like the cake you were supposed to get! way to stick to your guns and get a refund!